Frequently Asked Questions
Everything you need to know about bringing Hightower quality into your home.
What is the standard shipping timeframe for furniture orders?
Most in-stock items ship within 3-5 business days. Larger furniture pieces requiring white-glove delivery typically arrive within 2-3 weeks depending on your location.
Do you offer a warranty on Hightower products?
Yes, all Hightower furniture is backed by a 2-year limited warranty covering structural integrity and manufacturing defects to ensure your peace of mind.
Can I return an item if it doesn't fit my space?
We offer a 30-day return policy for most items in original condition. Please note that custom-made pieces and final sale items are non-returnable.
How should I care for my Hightower textiles and finishes?
We recommend using a soft, damp cloth for wood surfaces and professional cleaning for upholstered goods. Detailed care instructions are included with every product.
Do you provide assembly services?
Many of our larger items include complimentary white-glove delivery which features assembly and packaging removal. For standard shipping items, easy-to-follow manuals are included.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you create your dream home now and pay over time.